Why we don’t pack with gift box by default?
Because we prioritise ‘duty free’ and ‘fast safe delivery, these 2 are the main concerns from customers.
A box would take large volumn and easy to attrack customs’ attention. It might be stuck on customs for a long time and charge duty fee once customs officers open it.
So all medium/large bags(any side longer than 20cm) are packed with original dustbag, and some small pochette bags we may pack with original box randomly(not 100% with box). But for small wallets, all would be packed with gift box.
now the small/medium bags offer gift box with extra charge: click and add it now
Bags come with Smell?
Leather bags usually have a little special smell when they are new.
It’s normal and we recommend that you put your bags in a ventilated place for 3-5 days.
please note all bags(medium&large bag) dimension may have a measuring error, the difference(measuring error) should be less than 3-5cm, if over 5cm of each size, you can contact us for checking again.
regarding correct measuring, bags must be under openning condition, not defaut fold and flat condtion.
Angelina (verified owner) –
Excellent customer support, though the bag took a bit too long to arrive.
Amelia (verified owner) –
Prompt delivery and the bag is just as described.
Richard (verified owner) –
Very pleased with the bag
Gregory (verified owner) –
Service was satisfactory.
Hannah (verified owner) –
The support team is fantastic—problem solved in no time!